Customer Solutions Engineer - West

Customer Solutions Engineer – West

LOCATION: San Francisco, CA

PACKAGE: $140,000.00 - $170,000.00, plus all US benefits

Company Information:

My client is the world leader in object and cloud storage, develops cost-effective Software-Defined Storage which serves over 500 million end-users worldwide. My client’s customers include leading Global 2000 Enterprise, Media and Entertainment, Government and Cloud Provider customers who benefit from over a 90% reduction in costs compared to traditional storage. My client also provides the S3 Server, the fastest growing open source S3 storage product in the market. The headquarters of my client is in San Francisco. My client’s motto is “Work hard, Play hard, Eat well and Amaze the customer!”

Key Experience Required:

• The candidate must have a BS or MS degree in Computer Engineering, Computer Science or equivalent


• Must have significant understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms)


• Significant understanding of hardware, specially x86 platforms, including RAID architecture and file systems.


• Experience on storage environment (NAS, SAN, RAID, distributed file system, object storage, Restful API, Amazon S3)


• Solid networking knowledge: low level networking concepts, bridging, bonding, vlan, TCP/IP


• Knowledge of High Availability environment (distributed system, load balancing, cloud platforms)


• Knowledge with Web Servers, Backups, Email, Package Management, Monitoring in a large-scale production environment


• Scripting skills (Python, Perl, Shell), Development skills in C/Java is definitely a plus


• Ability to create high-quality technical and business documentation, including complex responses to RFP/RFQ/RFI’s, deliver Statement of Work.


• Ability to present complex solutions in a business-oriented approach


• Ability to understand and report customer needs


• Positive relationship skills, both towards internal customers (sales) and external customers (service providers)


• Manage multiple tasks and projects simultaneously


• Must be adaptable, flexible, and able to work with minimum supervision


• Be part of a start-up empowered to deliver world class customer service and expertise


• As past of a fast growing and international team, the candidate should be prepared for challenges, autonomy, fun, sport and travel!

Role Information:

• The Customer Solutions Engineer (CSE) will be responsible for the Design, Build and Support of the product or third-party components for my client’s customers


• The CSE will assist my client’s sales team throughout the customer selection process, participate in the design of solutions, run technology showcases or proof of concepts at customer sites and where appropriate, provide consulting


• The CSE will also as a part of the service team provide integration, consulting, training, support and post-sales professional services to my clients growing list of industry clients


• For secondary objectives the CSE will interact with the product organization to discuss new features required by the customers