Customer Success Associate
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| Job Type | Permanent |
| Area | London, United Kingdom |
| Sector | Core business applications |
| Start Date | ASAP |
| Advertiser | Harry Brown |
| Job Ref | bh-89 |
| Job Views | 97 |
- Description
Customer Success Associate
LOCATION: London, UK
PACKAGE: £40,000.00
Company Information:
My client is a SaaS business which offers the world’s most comprehensive website crawler. It enables their clients to comprehensively analyse every page of their site to find opportunities to improve performance, increasing their traffic and profitability. My client has grown from humble beginnings to a globally – recognised, awards-winning piece of search software in a matter of years and they are rapidly expanding. There teams are ambitious and driven. With a 62% growth within site visibility after utilizing the platform for just 12 months.
Key Experience Required:
- A self-starter with the right energy and mindset to thrive in a fast-paced, dynamic and flexible working environment
- A naturally curious mind that is going to be enthusiastic about keeping up with the latest trends and developments within the SEO and digital marketing industry
- Someone who is energized by personal interactions and thrives on building long term relationships
- An excellent communicator who possesses strong interpersonal skills as well
- College grad with 2-4 years of experience in sales or customer support (digital marketing or SaaS sales/customer support a bonus!)
- Proficient in Microsoft Office Suite, including Word, Excel and Powerpoint
- Experience with CRM software, specifically Salesforce
Role Information:
- Ensure my client’s clients – primarily large enterprises and major agencies – understand and receive the absolute most value out of my client’s platform
- Lead a structured onboarding program, including trainings and providing support documentation
- Oversee the day-to-day account administration of U.S. customers
- Build brand loyalty by being personable, proactive and helpful in all client interactions
- Represent my client at various industry events
- Maintain accurate client records in Salesforce
- Collaborate with other departments to provide feedback from our clients
