Customer Succes Manager

2019-08-27 14:37:012019-10-02Selected
Job TypePermanent
AreaLondon, United Kingdom
Start DateASAP
AdvertiserBrandon Rimmer
Job Refbh-221
Job Views67

JOB TITLE: Customer Success Manager

LOCATION: London, United Kingdom

PACKAGE: £70,000.00 Base, plus 15%


Company Information:

My client is the leading SaaS core banking engine. My client is at the heart of what makes digital banks and lenders work; the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. However, my client is not just cloud-native, lean and flexible – they are helping to revolutionise financial services globally.

Key Experience Required:

  • Desire to collaborate and build partnerships with internal marketing, technology, and product development teams at all levels
  • Demonstrable track record of establishing and managing strategic executive level relationships with clients
  • Min. 3 years of relevant working experience in corporate account management type of role
  • Experience in Financial Service industry
  • Proven ability to work across geographic and cultural boundaries; supporting complex customers involving multiple stakeholders and partners in the ecosystem
  • Outstanding written and verbal communications skills in English
  • Ability to speak an additional language other than English is a plus

Role Information:

  • Listening and understanding my client’s customers’ current and future requirements and working with their Product Management Team to help prioritise these on my client’s product roadmap
  • Engaging with executive sponsors, stakeholders and with the whole customer ecosystem
  • Identifying new relevant projects and growth opportunities
  • Acting as a main contact and escalation point for my client’s customers, assisting a good working relationship with my client’s support team
  • Partnering with Marketing to develop my client’s reference program, turning customers into ambassadors for the company
  • Keeping up to date on the evolution of the customers’ ecosystem, their industry and my client’s competitive landscape
  • Driving my client’s Customer Satisfaction Programme and ensuring that agreed KPIs are met
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