Solutions Consultant
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| Job Type | Permanent |
| Area | London, United Kingdom |
| Sector | Core business applications |
| Start Date | ASAP |
| Advertiser | Harry Brown |
| Job Ref | bh-182 |
| Job Views | 112 |
- Description
JOB TITLE: Solutions Consultant
LOCATION: London, United Kingdom
PACKAGE: £65,000.00 Base + 10%
Company Information:
My client is a born global customer service tech company on a mission to solve customer chaos, eliminate bad customer service and help companies build strong bonds with their customers – much like the connection between friends. My client is the new way to deliver effortless and personal customer service, and their powerful software eliminates the chaos created by using disconnected systems and unifies the customer experience across all channels, including email, chat, social and phone. They now have customers in 22 countries, it is one of the fastest growing SaaS companies in the Nordics. My client is changing the ways companies and customers engage and talk to each other; they are soling customer chaos, eliminating bad customer service and building strong bonds between companies and their customers.
Key Experience Required:
- End to End pre-sales/ solutions consulting discovery on high net worth deals
- Integration Architect exposure with an in-depth knowledge of corporate and enterprise platforms
- Experience mapping RFI/RFP requirements to software solutions
- Experience scoping, managing and executing customer pilots and Proof of Concepts
- Ability to collaborate across the business where required
- High level of skill around integrating SaaS applications
- Cloud service experience
- Willing to travel
- Previous consulting experience implementing enterprise class software solutions
- In-depth knowledge of either CX solutions, Customer Service Software and Call Center
Role Information:
- You are a key member of my client’s sales team and you will be working alongside their Account Executives
- You will need to win the technical product selection, you will be doing everything you see in a pre-sale’s environment: discovery, value-based demos, Proof of Concepts, ROI analysis, and more
- You will work with a wide variety of customers, large and small across multiple verticals
- You’ll be equally at home delivering remote demos or in front of a boardroom full of execs
- You’ll be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues
