Customer Succes Manager
This job does not exist anymore.
Try running a new searchor browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Area | London, United Kingdom |
| Sector | Core business applications |
| Start Date | ASAP |
| Advertiser | Harry Brown |
| Job Ref | bh-221 |
| Job Views | 115 |
- Description
JOB TITLE: Customer Success Manager
LOCATION: London, United Kingdom
PACKAGE: £70,000.00 Base, plus 15%
Company Information:
My client is the leading SaaS core banking engine. My client is at the heart of what makes digital banks and lenders work; the system that processes banking transactions and updates accounts and other financial records from deposits to loans and credit balances. However, my client is not just cloud-native, lean and flexible – they are helping to revolutionise financial services globally.
Key Experience Required:
- Desire to collaborate and build partnerships with internal marketing, technology, and product development teams at all levels
- Demonstrable track record of establishing and managing strategic executive level relationships with clients
- Min. 3 years of relevant working experience in corporate account management type of role
- Experience in Financial Service industry
- Proven ability to work across geographic and cultural boundaries; supporting complex customers involving multiple stakeholders and partners in the ecosystem
- Outstanding written and verbal communications skills in English
- Ability to speak an additional language other than English is a plus
Role Information:
- Listening and understanding my client’s customers’ current and future requirements and working with their Product Management Team to help prioritise these on my client’s product roadmap
- Engaging with executive sponsors, stakeholders and with the whole customer ecosystem
- Identifying new relevant projects and growth opportunities
- Acting as a main contact and escalation point for my client’s customers, assisting a good working relationship with my client’s support team
- Partnering with Marketing to develop my client’s reference program, turning customers into ambassadors for the company
- Keeping up to date on the evolution of the customers’ ecosystem, their industry and my client’s competitive landscape
- Driving my client’s Customer Satisfaction Programme and ensuring that agreed KPIs are met
