Service and Support Engineer
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| Job Type | Permanent |
| Area | Paris, France |
| Sector | Infrastructure |
| Start Date | ASAP |
| Advertiser | Harry Brown |
| Job Ref | bh-51 |
| Job Views | 130 |
- Description
Service and Support Engineer
LOCATION: Paris, France
PACKAGE: €60,000.00 – €101,000.00
Company Information:
My client is an industry leader in software-defined storage at petabyte-scale. My client has deployed software-based storage solutions that deliver billions of files to more than two hundred million users daily with 100% availability. My client’s customers include four top ten cable operators in the US, the second largest Telco in France, leading operators in Japan and the second largest online video site in the world.
Key Experience Required:
- BS or MS degree in Computer Engineering, Computer Science, or equivalent
- This is a senior level position requiring 6+ years of technical support experience
- Fluency in English
- In-depth hands-on Linux system administration skills and experience in managing large distributed environments (minimum of 5 years)
- Significant understanding of hardware, especially x86 platforms, including RAID architecture, HDDs, SSDs and file systems
- Advanced scripting skills (Python and/or Shell) are required
- Experience with storage environments is a plus
- Experience with high availability environments (distributed system, load balancing, cloud platforms) is a plus
- Follow, improve and create high-quality support procedures
- Communicate clearly, positively and efficiently with customers, partners, and co-workers
- Submit clear bug reports to our engineering team
- Manage multiple tasks and projects simultaneously in a fast-paced environment
Role Information:
- Looking for an engineer, dedicated to analyzing and responding on a timely manner to requests from our Customer Solution team (technical questions, malfunction analysis, performance issues, support of new platform, etc.) to ensure success of product deployment and to guarantee business continuity to our customers.
- Level 3 support for my client’s customers and our partners
- Managing trouble tickets, identifying and reproducing potential product and performance issues
- Interacting with the development team through our bug-fix process, and
- Interacting with customers (tickets, phone, email or chat)
- Manage several requests simultaneously, organizing his/her time accordingly and to work on various technologies composing the foundations of a distributed software storage system (file system, disks, network).
