Professional Service Technical Architect - East

Professional Services Technical Architect - East

LOCATION: North East America, Remote Work 

PACKAGE: $190,000.00, plus bonus and all US benefits

Company Information:

My client is a company of innovators, thinkers and doers who care passionately about changing the world. My client does this by rethinking the massive and growing industry that keeps our world running. My client’s mission is to help their clients deliver the best field service possible to their customers.

Key Experience Required:

• College degree (technical is preferred)


• Experience with Field Service operations or Customer Service management and Call Centre support preferred


• Salesforce Certifications preferred


• Integration experience with a minimum of 2 of the top ERP solutions (SAP, Oracle)


• 6+ years of relevant consulting or industry experience


• 3+ years of hands on technical experience with Salesforce.com implementation with a minimum of 5 enterprise level technology projects


• 5+ years of experience in software implementations with one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com, SAP, Siebel or other CRM software). Configuration experience is a must


• Integration experience with Salesforce.com components including but not limited to API’s, APEX Web Services, Apex Call Outs, outbound messaging, SSO, and data loaders


• Familiar with common middleware applications such as Cast Iron, Web Methods, and Informatica


• Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements


• Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions


• Creation of data migration plan, data migration scripts for Data Migration from Other CRM to Salesforce.com


• Configure SFDC and portals including but not limited to developing custom objects, work-flow business rules, and validation rules


• Developing triggers, customization, data migration, and integration


• Experience with the SFDC toolkit (e.g. Visual force, Apex, S-controls, Triggers, Chatter, Apex Data Loader, Apex Explorer, etc.)


• Ability to migrate configuration and code between Salesforce environments using industry tools such as Eclipse, ANT Scripts, SnapShot, etc


• Strong technical foundation including; Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc


• Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript


• Ability to work in a globally distributed team environment, liaising with on-site teams and customers


• Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment


• Experience with Waterfall and/or Agile implementation methodologies


• Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs


• A desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies


• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience


• Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences


• Able to define complex architectures that involve Standard SFDC and SVMX objects, coupled with custom objects


• Can apply best practices for configuration/build


• Designs scalable, flexible solutions supporting business requirements


• You must be curious, able to tease information from people and willing to determine a solution from several possible alternatives.  You’ll need the verbal and written dexterity to describe your ideas to both geeks and Luddites.

Role Information:

• This role may require up to 35% travel


• Deliver full lifecycle that my client implements from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients) while being ready to roll-up your sleeves and be hands on when necessary


• Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfil the client’s business needs


• Support clients with Integrations using common middleware tools and standard SFDC components


• Support clients and internal consultants with master data management best practices


• Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams)


• Translate complex technical issues into terms that can be understood by business users and Executive Sponsor


• Balance and prioritize multiple concurrent projects with minimal input from management


• Estimate technical project components taking client infrastructure and project methodology into account


• Drives my client’s enhancements to their Methodology, Process, and Product


• Ensure custom system build supports in-scope customer use cases and requirements


• Support sales by identifying opportunities with existing customers