Change Management Consultant

Change Management Consultant

LOCATION: London, UK

PACKAGE: £100,000.00, plus bonus, plus full benefits

Company Information:

My client is a leading management and technology consulting firm, they offer a range of challenging and rewarding opportunities whether you are just starting out in your career, looking to advance in your career or seeking a senior leadership position. Our client’s employees are ambitious, committed and passionate problem solvers.

Key Experience Required:

• Technical Instructional or Leadership Background/Degree Program preferred


• Able to demonstrate meeting and classroom facilitation Skills


• Able to discuss experience with Salesforce or similar CRM


• Possesses excellent oral and written communication skills


• Ability to work independently


• Willingness to travel nationally and internationally (up to 75% possible)


• Able to discuss the benefits of a Software as a Service Model


• Basic Knowledge of implementation and configuration of enterprise systems such as CRM, SFA, and ERP


• Ability to learn quickly and think creatively


• Team player with strong interpersonal skills and ability to take a leadership role when necessary


• Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies


• Ability to work for any U.S. employer

Role Information:

• Identifying and defining appropriate and dynamic communication strategies/Building Communication Strategies, Plans, and multimedia deliverables; partner with Marketing to brand customer deliverables


• Writing/reviewing communication plans and collateral/Conducting/delegating Stakeholder Discovery Interviews and completing/delivering related report of findings to Executives


• Leading Change Management & Adoption projects from start to finish/Project Scoping, Estimation, and Management as needed


• Supporting the writing of effective instructional materials/Assisting Jr. Adoption Consultants/SBAs with Curriculum Development; Quality control on all written deliverables such as C-Map, Playbook, Tip Sheets, Quick reference guides, Communications plans and collateral, eLearning modules, etc.


• Managing Internal Communications/Prospect Communications Materials - partner with Marketing to brand Adoption & Change Management Service/Offering collateral


• Providing coaching support to customer management and executive management/Customer Management Coaching/Mentoring program leadership


• Conducting training classes for a variety of audiences/Assist with End-User Competency Identification and Objectives Preparation, preparation for and hosting End User Training, train-the-trainer sessions, webex and in person as needed


• Coordinating E-learning initiatives included in projects


• Participating in Internal sales initiatives/Prospect sales meetings/ Swarms as needed/appropriate


• Working with other Internal resources to ensure alignment with project goals and seamless execution


• Providing coaching/mentor support to junior team members, delegating tasks when appropriate


• Building long term trusted relationships with our clients and colleagues/Gathering feedback from customers


• Addressing any client issues, resolving conflicts, and exceeding client expectations for successful Change Management & Adoption


• Managing Customer Engagement


• Assisting/Leading Colleague engagement program; partner with project Climb; internal change management leadership


• Setting deadlines for Project Team Members


• Assigning responsibilities and directs work of Project Team Members


• Monitoring progress and follows-up


• Providing respectful feedback


• Escalating where necessary


• Analysing and identifying areas of risk and develops plans to minimize


• Seeking opportunities to develop professional skills


• Achieving required technical certifications


• Traveling with client or project team as needed


• Working effectively individually and with Internal and customer team members toward customer satisfaction and success


• Overseeing and having accountability for the successful completion of all aspects of assigned project work


• Providing regular project status


• Exercising independent judgment and taking the lead role on enterprise level project with minimal direction from a director or engagement manager


• Effectively facilitating meetings, demonstrating brainstorming/consensus building skills, and interacting with executive level project sponsors


• Being called on to take a lead role in Internal sales initiatives related to areas of expertise