Customer Success Account Manager

JOB TITLE: Customer Success Account Manager

LOCATION: Leeds, United Kingdom

PACKAGE: £35,000.00 - £40,000.00 + 10% of Yearly Salary Bonus on Achievement, plus Critical illness and life insurance cover, healthcare cash plan

Company Information:

My client is the global authority on social media risk. They are the leading provider of social media brand safety and crisis monitoring services to global brands and social platforms. They have been protecting hundreds of globally recognised brands and social platforms for over a decade; which includes the world’s largest media and entertainment business, enabling their clients to take control.

Key Experience Required:

• Ideal applicant would currently be working as a Digital or Social Media Account Manager with over 5 years’ experience


• Willingness and ability to quickly and easily learn different social risks on a sector by sector basis and to gain knowledge through my client’s in-house training scheme


• At ease with working in a technical and data-driven environment


• Exceptional presentation skills both written and verbal


• Efficient, organised, with the ability to multi-task and plate-spin


• A huge appetite for learning and developing knowledge regarding social media risks


• A hunger to become a subject matter expert and to add value to my client’s service and to their clients


• Genuine interest in the digital space


• Great communication (written, spoken, listening, presentations)


• Aware of digital disruption and the growing concerns of dealing with large audiences online


• Self-management / organisational skills


• Negotiation and persuasion skills


• Resourceful / problem solving / creativity


• Relationship building skills


• Insight, data and analytical skills


• Thirst for knowledge

Role Information:

• You will be working with some of the biggest brands in the world which includes customers in the kid’s communities, gaming, social apps and large online communities’ space


• You will provide proactive account management and ensure we understand our customers’ needs at all times and provide a valuable solution


• As account manager you will make things happen due to being at the centre of everything, you will be able to look ahead to see the big picture and influence development, whilst being close enough to the day-to-day detail to ensure our service is always up to my client’s high standard and that customers are receiving the very best brand protection


• You will represent the customer internally and must have the ability to communicate in detail on customer expectations, make recommendations on how to enhance my client’s services and indicate where they may be failing short or missing an opportunity


• You will treat all customer challenges or issues as your own and work tirelessly to provide the very best service from my client


• You’re responsible for ensuring the delivery of a perfect service, on-time, every time and maintain a continuous dialogue to drive maximum retention and identify cross-sell / up-sell opportunities