Customer Solutions Engineer

Customer Solutions Engineer

LOCATION: Berlin, Germany

PACKAGE: €90,000.00

Company Information:

My client is an industry leader in software-defined storage at petabyte-scale. My client has deployed software-based storage solutions that deliver billions of files to more than two hundred million users daily with 100% availability. My client’s customers include four top ten cable operators in the US, the second largest Telco in France, leading operators in Japan and the second largest online video site in the world.

Key Experience Required:

• BS or MS degree in Computer Engineering, Computer Science, or equivalent


• Significant understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms)


• In depth hands on UNIX/Linux system administration skills and experience in managing large scale distributed environments (minimum of 5 years)


• Significant understanding of hardware, specially x86 platforms, including RAID architecture and file systems.


• Experience on storage environment (NAS, SAN, RAID, distributed file system, object storage, Restful API, Amazon S3)


• Solid networking knowledge: low level networking concepts, bridging, bonding, vlan, TCP/IP


• Knowledge of High Availability environment (distributed system, load balancing, cloud platforms)


• Knowledge with Web Servers, Backups, Email, Package Management, Monitoring in a large-scale production environment


• Scripting skills (Python, Perl, Shell), Development skills in C/Java is definitely a plus


• Ability to create high-quality technical and business documentation, including complex responses to RFP/RFQ/RFI’s, deliver Statement of Work.


• Ability to present complex solutions in a business-oriented approach


• Ability to understand and report customer needs


• Positive relationship skills, both towards internal customers (sales) and external customers (service providers)


• Manage multiple tasks and projects simultaneously


• Must be adaptable, flexible, and able to work with minimum supervision


• Be part of a start-up empowered to deliver world class customer service and expertise

Role Information:

• Will be responsible for the design, build and support of my client’s product or third-party components for their customers


• The Customer Solutions Engineer (CSE) will assist my client’s sales team throughout the customer selection process, participate in the design of solutions, run technology showcases or proof of concepts at customers sites


• Where appropriate the candidate will also provide consulting


• The CSE will also provide integration, consulting, training, support and post – sales professional services to our growing list of industry clients


• The CSE will interact with the product organization to discuss new features required by customers